The NeWa app will soon be seamlessly connected to Netze BW’s existing workforce management iOS app on smartphones. We had an extraordinary journey and learned a lot.” The NeWa Apple Watch App “A big thank you to the design thinking method applied by SAP AppHaus. “With the help from Apple and SAP we now improve and, in some cases, save the lives of Netze BW’s service technicians,” says Mark Zimmermann, head CoE Mobile Solutions at EnBW. The final high-fidelity screens were then delivered remotely a week later.īased on those high-fidelity screens, the Netze Watch (“NeWa”) Apple Watch app has been developed by Netze BW and EnBW in-house developers based on metering processes for utilities solutions from SAP and SAP EAM Work Order on Apple Watch. Working closely with Netze BW, the SAP AppHaus team conducted on-site research shadowing service technicians at work and created initial design wireframes that were immediately verified with the Netze BW service technicians. Next to increasing the well-being and security of its technicians, Netze BW also asked SAP to show a solution that can ensure efficient bidirectional data exchange from Apple Watch to SAP and back – that is, between service technicians and central departments. This approach focuses on understanding the users’ needs within their daily routine at work first, before technologies are evaluated to fulfill those needs. SAP sent off the high-fidelity screens to development in just four business days by applying the so-called “speedboat” method based on SAP’s human-centered approach to innovation. Netze BW and SAP outlined a solution with SAP AppHaus in a very short time.

Conceptual Design from SAP within One Week What’s more, they often work at remote locations, many times under hazardous conditions and alone. As the service technicians have shifts of up to 24/7 job availability, their jobs come with a lot of risk. All information they might require during their work in the field needs to be available so that they can submit details, such as damaged components, that are automatically identified and assigned. For compliant reporting, their tasks and statuses must be updated in frequent intervals. Netze BW service technicians are responsible for maintaining public power, gas, and water supply infrastructure. Perform their jobs on-site with increased security with the help of the time slot alarm function.Reduce accidents and the time to be at the scene of an accident with the help of the dead man switch function.In fact, thanks to the app they will be able to: This way, Netze BW’s service technicians can always be up-to-date on their assigned work orders and can directly submit data from the app to SAP systems. Together with SAP, Netze BW started developing an Apple Watch app called “NeWa” (Netze Watch). How Service Technicians Benefit from the “NeWa” App The network group belongs to the large German utilities’ provider EnBW and is responsible for more than two million customers in the German state of Baden-Wuerttemberg. “We want all our people to return home safely at the end of their work assignments.” With this in mind, Netze BW approached SAP in the second half of 2021 to work on a solution that supports its service technicians in the field. “The well-being of our service technicians is very close to our hearts,” says Claus Jürgen Bader, product manager at Netze BW. Intelligent technologies from SAP and an Apple Watch app help reduce the time to be at the scene of an accident.

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